eConsult service sees growth, speeds patient access to specialist community

The “Broken” Referral Process

A successful referral process between primary care and specialty care has three major components: referral accuracyappointment scheduling, and information exchange. However, these components are often “broken,” particularly in organizations that provide care to Medicaid patients. Broken processes prevent patients from getting access to the right care, at the right time, in the right way…. Continue reading

Can eConsults Save Medicaid?

The breaking point for Dr. Clare Liddy, a family physician, came 10 years ago when she received an email that highlighted the waiting game that patients face when it comes to accessing specialist care…. Continue reading

Electronic consultations (e-consults) to improve access to specialty care: A systematic review and narrative synthesis

We define electronic consultations (“e-consults”) as asynchronous, consultative, provider-to-provider communications within a shared electronic health record (EHR) or web-based platform. E-consults are intended to improve access to specialty expertise for patients and providers without the need for a face-to-face visit. Our goal was to systematically review and summarize the literature describing the use and effects of e-consults. … Continue reading